Wednesday, May 26, 2010

ECM in the palm of your hand

In 2008 I started every presentation and webinar the same way- "imagine every document your company has ever made, every email, eform, spreadsheet, PDF, photo, all in the palm of your hand; instantly searchable on any device with a web browser, or using an app." People looked at me like I had horns! Using a smart phone for ECM? Oh Dan, you so crazy!!!


Fist pump mobile ECM, from dream to reality

With the news that Apple is now larger than Microsoft, my dream is looking closer to reality. As NYT puts it, "The most important technology product no longer sits on your desk but rather fits in your hand." I TOTALLY agree. My iPhone is practically skin-grafted to me at this point, I even had to order a back up battery to charge on the go. And you know why? Because the user experience is so much better than a PC. There really is an app for everything.... everything BUT accessing internal company resources like a document or content management system.


LincDoc eForm on an iPhone.
So to vendors- what's up? The corporate approved Blackeberry or the new iPhone has built in WIFI and 3G, and a mobile web browser ready to go. Apps are icing on the cake. We built LincDoc with mobile in mind, with a virtually identical user experience to the desktop. Why? Because as consumers we expect that the technology at work to be as good as what we have at home. Crazy talk right?


With that in mind, here is the challenge I'll put to out to vendors. Feel free to post in the comments, or e-mail me.


Vendor scenario:

1) Create a document or content on a mobile device. Something like an eForm, spreadsheet, or e-mail or receipt for an expense report
2) Send the document through a workflow (BPM) for approval and processing
3) Dynamically fill out metadata, name, file, and route the document
4) Securely archive it in an ECM system
5) Allow content re-use
6) Go back and search for information in an ECM or DMS system using a mobile device


Anyone up for the challenge? I know of two vendors that can do this today, out of the box, but let's let them come and show us. No free passes. 

2 comments:

  1. but dan, do I really want to read a manual or a contract that I have to approve on my iphone?
    I like your thinking, but I have to wonder if this isn't a "may be good for a few business cases" situation. From a risk perspective, I really don't want people in my company reviewing important documents on their handheld phones to approve via BPM tool. I'd rather they read it on a PC. Feel free to poke holes in my assertation here, but I think handheld devices are good for some purposes and not for others...

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  2. @Miss - totally agree with you. I think for transactional things, like approving a simple vacation request, signing off on an invoice, or emailing a project file to a customer, mobile works well. For reading or assembling contracts- no way.

    Give me an iPad, and all bets are off. :)

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